Contact Us
Frequently Asked Questions
Delivery
Right now, we deliver to anywhere in England, mainland UK.
To check which day your delivery is scheduled for, click the button below to head to My Account, Subscriptions. We will send you tracking information via SMS or email 24 hours before your delivery.
There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.
To check which day your delivery is scheduled for, click the button below to head to My Account, Subscriptions. We will send you tracking information via SMS or email 24 hours before your delivery.
Subscription
Yes, you can pause deliveries up to four weeks at a time. Click on My Account, Subscriptions, and click on Pause Subscription. Remember to update your account by the deadline, which is 11:59 PM two days prior to your delivery.
Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 1, 2, 3, or 4 people per week, and you can select up to 6 meals from each week's menu. Go to My Account, Subscriptions to make your changes.
Click on My Account, Subscriptions, and then click on Cancel Subscription.
Go to My Account and click on Orders to view your order history.
Payment
We accept VISA, MasterCard, Maestro, American Express, and PayPal.
Click on My Account, Payment Methods to add or remove a payment method. Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM two days prior to your delivery. All future payments will be taken from this card unless your payment details are updated again.
Shortly after you've completed signing up for our subscription service, you'll receive both a confirmation and welcome email from us. We'll tell you what you've signed up for, the date your first delivery is scheduled, and everything you need to know about managing your Taza subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM two days prior to your delivery. Not received your information? Go to My Account, Account details to check if the email address is correct or email us using info@gotaza.co if you still need help.
Issue Resolution
We're really sorry to hear your box arrived damaged. Please contact us using info@gotaza.co so we can report this and make it up to you. If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this from happening again.
Before reaching out to us, please double-check your meal selection for the week in My Account, Subscriptions. If you've checked this and received the incorrect meals, please contact us using info@gotaza.co. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.
We're sorry to hear that. First, please double-check your box, including the Nourish Box. If it looks like an ingredient is still missing or packed incorrectly, please let us know using info@gotaza.co so we can make this right.
For most of our delivery slots, we operate a leave-safe policy, which means our delivery drivers will follow the delivery instructions that you have specified. All our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can. If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five two prior to your delivery.
Our standard delivery time slot is between 8 AM and 1 PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates for the tracking information. Please get in touch with us if your delivery window has passed and you've not received an email update.
